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BZ
Bert Z

1 reviews | Active since Aug 2011

20 Aug 2024, 04:26

Don't care DSTV call Centre.

Absolutely useless or incompetant call Centre staff. After "chatting" to 5 agents over 2 days with a simple question: no result. Promised a callback from line manager, still waiting. Promised an email when query resolved, still waiting. Requested a call back online, still waiting.

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Aug 2024, 06:41
Official
Hi Bert, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Aug 2024, 16:46
Official
Hi Bert, 

Thanks for contacting us. 

We apologise for the inconvenience this might have caused and the unpleasant service you have experienced with us. 

We take customer experience very seriously and assure you that measures will be taken internally to discipline the consultant you have dealt with. 

Please be advised that the decoder and online content are the same, however, the expiration date differs for content. In the case of Retribution by Liam Neeson, the movie has already expired online but is still available on the decoder and is yet to expire. 

We have loaded credit on your account so you can rent one box office movie. 

We hope you find the above in order.

Regards,
DStv Hello Peter team

Best regards,

BZ
Bert Z's update20 Aug 2024, 17:14
Reviewer Update
So the content on both is NOT the same!!!I dealt with 4 (four) comsultants and have the transcropt of the chats which I would like to send to a senior person. I STILL have not been contacted by a line manager nor had a call back as requested or email as promised!
BZ
Bert Z's update10 Sept 2024, 18:59
Reviewer Update
Still no call from DSTV/Multichoice!!!