1 reviews | Active since Apr 2017

08 Apr 2017, 08:24

Dont care.

<p>Over the last few week or so I have walked a very incredible path with dstv. I have neber fallen behind with payment on my account since the day I first joined the Dstv family. Today I think it was a huge mistake. My account was double debit and for some reason dstv returned my D/O. After calling and confirm if my account was up to date and a payment was well recieved, I was assured many times that"yea sire your account is fine". This morning I woke up to a disconnect service and was made to feel by the service operator that I was not important enough to be heard. " Dstv you need to fix this. Remember your business is for the nation and I form part of that. Training staff better and if someone request to speak to Managment let them speak to management. Don't pull the 24 terun around time. That's rude. IM SO UNHAPPY AND IF I HAD ANOTHER CHOICE I WOULD NEVER USE TOU AGAIN. ....</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Apr 2017, 08:57
Official

Dear Gavin Izaks

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Apr 2017, 19:43
Official

Good day Gavin Izaks

Please accept our sincerest apologies for any inconvenience you have experienced in this regard.

We tried to contact you without any success.

We unable to access your account with the information you provided Please provide us with your customer number, ID number or decoder and smart card number in order for us to investigate and assist you accordingly.

We awaiting your reply.

Kind regards

Rupert

Best regards,