Dont call back if they say so

<p>I had a complaint about my debit order.dstv phoned me and explained,but I was not satisfied with their explanation.the lady said she would escalate the problem and they will phone me back and guess what?im still waiting.they dont understand that 4 different staff members told me my account is up to date.now months later they debit my account with the so called outstanding amount.I dont have that luxury of money laying around.</p>