1 reviews | Active since Dec 2012
Dont buy dstv explorer package as advertised
I ordered a dstv explorer expecting to pay the 99 rand they advertise. After realizing that they conned me into a package for 840 rand for 2 years i did not accept their delivery and send the explorer back, effectively practicing my right to cancel any agreement within the cooling off period. Was then call and asked why i sent it back. After telling me that the contract has been amended for only 99 rand per month i got a bill for over 2000 . so for 2 premiere subscriptions and the 99 rand explorer. I have been struggling for over a month to get it sorted. what a bunch of *********** fools when you can get hold of them<br> <br> I logged onto my self service dstv portal only to see that account still linked to me and the outstanding amount.... wait for it ...over 2000 rand. I have know been on hold for an hour for the DPP department, the *****s that got all this stress in motion. ...Im ust trying to get this behind me so that i can forever get rid of dstv and their incompetence<br> <br> DO NOT BELIEVE THEIR LIES...
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants that advised you that the Decoder Payment Plan has been adjusted and the billing corrected on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants that advised you that the Decoder Payment Plan has been adjusted and the billing corrected on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert