Don't Bother with DSTV MultiChoice - plenty of other viewing options available

Normally, I find DSTV to be quite efficient but in this particular case, their customer service has been appalling. A friend of mine gave my husband and I a brand-new Explora Ultra. The box was sealed and it was obvious that the decoder had never been out of the box. So, we go through the whole rigmarole of changing ownership because, obviously, our friend was registered as the owner at the time of purchase. Apart from the fact that their whole Change of Ownership system is nightmarish - ie, you have to send in an affidavit plus my id and our friends id plus the serial number and IUC number and only then do they send you a Change of Ownership form which we both had to sign and return together with the said affidavit, id's and serial numbers and then you wait - don't imagine that DSTV will contact you! Finally, after waiting over 24 hours, I phoned them, sat on the phone listening to the most god-awful music and was then informed that our friend's name was not the registered owner but someone else whose account was being investigated. And that's where it all ends - no solution as to how we can get this decoder registered and operational unless we take it to Multichoice and goodness knows what will happen there - probably a total waste of time. I have asked for someone in authority to contact me to discuss the matter but it will be a frosty day in hell before that happens.