Don't believe any of the DStv promos, it's a all a ****!

On the 31st Jan 2018 at 01:33 i received an promotional email from Multichoice (DStv), promoting that i can upgrade to a premium at a charge of R599 per month which is valid until the end of March 2018. I called in to verify that and indeed the agent was able to confirm that. she however pointed out that i needed to pay upfront a pro-rata of R91 to activate the premium package. I agreed to that and the following day the R91 was successfully debited from my bank account. She also confirmed that as of the 15th Feb, my new premium will be R685 (with the R85 being for the extra view which i have always had). To my surprise i received an sms stating that i will be debited R785 on the 15th Feb. I immediately called to have this rectified and the agent i spoke to said that there was an error and i should ignore it. He reassured me that come the 15th Feb, R685 will be debited as agreed upon. Was woken up by an unauthorised R785 debit order which went off from my account. Called in to follow up on this and was told i will be refunded back what was owed to me. To date nothing of that nature has occurred nor has any of their of staff called in to follow up on this. I am really tired of the inconsistencies, or having to always wait up for their agents whilst they try and figure out what one is subscribed to; failing to calculate what should be debited, what's being owed to the client and so forth. I am so unhappy with the service received and will never recommend DStv to anyone. I can't wait to downgrade back to Compact plus as i have no intentions of having to always endure this. Pity i can only do so by month end as i have already paid for the month of Feb.