sM
sithabile M
1 reviews | Active since Oct 2016
19 May 2018, 23:10
Done with Multichoice
Hi Dinah I don’t have a service for 5 days now. Honestly if you were paying for something you don’t have how would you feel. Just put yourself in my shoes. Forget that im a customer and your an agent but honestly would you be calm or very frustrated. What makes me angry the most is that everyone who responds to me or calls me don’t have answers to my problems . Iv had a technician to check my connection, i took my decoder to multichoice, iv sent the screenshot as requested but no feedback . 5 days now and its been 7 days in total. Iv reported the same thing 3 times in 1 month. My daughter is missing out on her education channels. I don’t wanna fight with you guys anymore. I just want to suspend this account and i will see what else to do. This is now way beyond me and quiet frankly im disappointed with everything you guys have given me ever since i re activated this service. I don’t have it in me to fight with you anymore ...nor continue bothering myself with you or even taking this further. I just want a working service or no service at all. Im not paying this coming month cos this is a *******. Keep ur clients happy and have a better customer service.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
21 May 2018, 09:50Dear ithabile maduna
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 May 2018, 09:50
Official
Dear ithabile maduna
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 May 2018, 18:17Good day Sithabile
Thank you for sharing your concern with us.
I tried to contact you today but could not reach you.
There might be a technical fault with a decoder. Several attempts have been made to restore the service. However, the problem still persist.
As we are committed to assist you to enjoy your viewing. Please have the decoder tested at the nearest DStv service centre or agency. Our technical team will check your decoder and give the relevant feedback.
This is due to the fact that the service is still not restored as the error message is still displayed.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply21 May 2018, 18:17
Official
Good day Sithabile
Thank you for sharing your concern with us.
I tried to contact you today but could not reach you.
There might be a technical fault with a decoder. Several attempts have been made to restore the service. However, the problem still persist.
As we are committed to assist you to enjoy your viewing. Please have the decoder tested at the nearest DStv service centre or agency. Our technical team will check your decoder and give the relevant feedback.
This is due to the fact that the service is still not restored as the error message is still displayed.
Kind regards
Dinah
Best regards,
sM
sithabile M's updateReviewer Update
21 May 2018, 18:18Can someone please explain to me what ASAP means at multichoice. I don’t have a service for 7 days. If I don’t get response within the next 24 hours. Im taking action.?????? im sick and tired of your pathetic replies and excuses
sM
sithabile M's update21 May 2018, 18:18
Reviewer Update
Can someone please explain to me what ASAP means at multichoice. I don’t have a service for 7 days. If I don’t get response within the next 24 hours. Im taking action.?????? im sick and tired of your pathetic replies and excuses
sM
sithabile M's updateReviewer Update
27 May 2018, 11:25Why am I getting this message I havnt had a service for half a month already. Someone better sort this out.
We've stopped your DStv as you've not paid. To reconnect, pay R658.20, using ref no. ***4. Once paid, we'll reconnect you. To pay: payat.io/dstv/***4
sM
sithabile M's update27 May 2018, 11:25
Reviewer Update
Why am I getting this message I havnt had a service for half a month already. Someone better sort this out.
We've stopped your DStv as you've not paid. To reconnect, pay R658.20, using ref no. ***4. Once paid, we'll reconnect you. To pay: payat.io/dstv/***4