1 reviews | Active since Aug 2015
Done internet payment cant seem to pick it up
Hi There. <br> <br> The reason for my mail is that i got no response from Multichoice as to if they have allocated my money i paid I went to the bank they cant reverse it only Multichoice I did do an internet payment all i want is my money refunded.Secondly i had yo make a second payment that one you can see but not the first one .Callcentre does not they what they are doing as no one can help me rude and unfriendly agents .I am very upset as the way you guys have handled the situation all i want is my money 699 .Did send a mail to unallocated payments Case nr ***. Your reply is will be in contact with you in 3 days well its been five days no customer service and i will let everyone know of thsi incident. <br> <br> Morlin <br> Very unhappy customer
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert