Don't waste your time!!! Service is shocking!!!

I contacted the call centre on Friday to upgrade from compact to premium package. The lady i spoke to upgraded the package. Ten minutes later I had to call the call centre again because the screen went blank and then it told me I am in arrears. The lady I spoke to re instated the package. Only for my husband to tell me that second decoder had not been upgraded! Also I was told I need to make the payment for the upgrade within 24 hours. So I asked that the lady send me the account so I can pay it. She told me that I need to pay R346. My husband receives the account and it says we owe over R1000. I cannot believe how *********** the staff are here. I would like a technical and accounts manager to contact me asap!