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Eugene N

1 reviews | Active since Apr 2018

24 Feb 2017, 19:39

Don't use these guys because you will never check their work in the roof - or so they thin****

<p>My DSTV setup (heartbeat) is not working after I had a lightning strike. Phone these guys (spoke to Chris) and they come and investigate. My heartbeat cable is split in the roof with a t-piece which goes to a 3rd TV.</p> <p>They say the t-piece is burned and suggest a heartbeat splitter for R550 rand. now because the t-piece was working for years I did not see why I had to fork out R550 for a splitter. Told them I don't want a splitter just put in another t-piece.</p> <p> </p> <p>1 Week later the heartbeat not working again so I thought the t-piece has gone again and I go and buy a heartbeat splitter. I go into roof and saw they never put in a new t-piece, just CONNECTED ALL 3 CABLES DIRECTLY TO EACH OTHER AND CLOSED THEM WITH INSULATION TAPE!!!</p> <p>Put in the splitter and now my signal still dead. Phoned these guys who say they'll come and check it but they will charge me another call-out fee.</p> <p>So they do a bad job and then charge you again to come and fix it. Now because they did not replace the t-piece its going to cost me either a new cable or new decoder.</p> <p> </p> <p>I found plenty of people/contractors that come and do work in the roof and do a very bad job because they think you will never go up into the roof and check their work. That's how I caught these guys.</p> <p>USE AT OWN PERIL!!!</p> <p> </p> <p>Guys name is Chris their website is http://www.dstvinstallationservices.co.za</p> <p> </p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Feb 2017, 13:48
Official

Dear Eugene

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Feb 2017, 12:28
Official

Dear Eugene

We have referred your complaint to our Field Service/Installer team for further investigation and assistance. They will contact you directly with your concerns.

Regards

Elna

DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Feb 2017, 17:19
Official

Dear Eugene

Thank you for taking our call earlier.

Kindly use this link to find an accredited installer in your area: https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller.

Please let us know if there is anything that we can assist you with in future.

Regards

Elna