AW
Arie W

1 reviews | Active since Mar 2016

21 Mar 2016, 11:51

Don't trust MultiChoice heir promises

<br> Account Number: ***4<br> <br> They reneged on their promise that the 12 month is free if one pays annually.<br> Don't believe this! I was informed by their HelpCenter in Randburg that what they do is deduct monthly from your credit and bingo the last month they hiit your bank account line item of my bank statement attached.<br> <br> 17 /O3 /201'6 Acb Debit:External Settlement 16.00 T 539.32 M-Choice M-Choice***1<br> <br> This was on 17 March despite that my annual renewal is only due on 17 April. Checking their website, I see they are already preparing to hit my bank account again despite never sending me a statement or informing me of their ********** actions.<br> <br> It appears if they have your banking information on their system they recklessly without any communication plunder it. It is impossible for a client to remove or change his own bank details on their website..<br> <br> I have now settled the full outstanding 2016/17 balance minus my 12th month free at their HelpCenter.<br> I am now closely monitoring my bank account movements and should their be any irregular deduction will not hesitate to file a case of ***** with the SAP.<br> <br> Am awaiting their confirmation that they removed my bank details.<br> <br> Dr A Weesse

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Mar 2016, 14:52
Official
Hello Dr Wessels,

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agent and the level of service you experienced in this regard.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

We confirm that your method of payment has been adjusted to cash as requested.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***

Your support, and that of all our customers, is important to us.

Regards
Rupert