Don't switch to DSTV debit order

<p>So DSTV convinced me to switch to debit order a couple of years ago, then they dont debit me since February 2016 even though i have funds in my bank account, end i did not change my banking details. The agent then tells me that it is my responsibility to check my bank account, I have multiple debit orders from different companies, it is very likely that i will miss a few. No apology I must pay my monthly subcription of R899 plus R675 for the next 12months. Why did they not cut my service after the first missed payment that way we could have sorted their mess out sooner. Now I have to pay my current subscription plus arears on their terms. When i was paying cash i never had this problem....very very poor customer service</p>