Don't say you provide a service if you don't know what it means

<p>DStv Multichoice call centre is a waste if the compantcy level is what I experienced rather close the call centres doors and reduce service fees. I called twice today to find out where I can pay my account. Call number one went ok, but the referance number was all wrong. Got to Spar provided the cashier with the given details WRONG PROFILE cames up. Gave my ID nr and yet again WRONG PERSONS PROFILE. Called DStv call centre yet again spoke to TREVOR confirmed my ID nr. He is really not the best consultant ever that's for sure. If you on the line with a upset client don't provoke them further. I asked him to comfirm what he see on his screen after telling him that my details are WRONG whats his responce? Company policy says he can't. REALLY now thats yor response after the fact that I told you the info is not correct??????? According to law a call centre may not opperate without a supervisor or manager on duty or standby when asked to speak to a manager his reply was there is no one there. He advised me not to use foul language after advising him to confirm my details witch is wrong are bull****. If he assisted me accordingly non of this whould happened. Still no DStv and no ASSISTANCE seeing that I need to confirm details which is clearly wrong on your side. As per SPAR my profile shows PJ van der Sade on my id nr and the reference the first consultant gave me was the amount of R809 and then at spar the amount was R760.04 My details should be TJ VAN DER SANDT. </p>