Don't fix decoder in warrant

My HDPVR developed a faulty hard drive error in January 2015 and I took it to the DSTV service centre in N1 City. At the time my decoder was still within 1 year warranty but they refused to swop it out and insisted on formatting the hard drive in stead. At the time I protested about their refusal to swop it out but my complaints fell on deaf ears. Low and behold the decoder started giving the exact same error recently and when I took it back on Friday 10th March, they told me that I must pay R600 for a swop out.<br> <br> Under normal circumstances I would not mind paying for a swop out but always felt that they had just put a plaster on the original up issue rather than dealing with it properly under warranty. I now resent being told that I must drop R600 to repair the exact same issue. As I was not willing to pay the R600 for the swop out given the above circumstances, the agent formatted the hard disk again but already, 2 days laters, it is giving me the same HDD error and PVR is disabled.