1 reviews | Active since May 2010
Don't Care atttitude
Today *** is the last day in which I can make payment for DSTV.I am making payment for my mother.I went to the branch but forget to bring along the paper that usally has payment details.I called my mother she didn't pick.I then spoke to the Manager at theWonderpark branch(Author) explained that I urgently need to make payment but don't have details.I told him that I know her date of birth and cell phone number,address and full names and Surname.I asked him for help.He said that he can't help me,I asked why?he said he needs the full Id or smart card.I told hims she is not answering.He said no he can't help me.I told him today is the cut off day,since I want to pay and he said he can't help me as a manager.Who will pay they fine.He said he doesn't know.I then left!The worst I don't care attitude I received from a manager.
It is with great concern and regret we received the problem you had with our service.
We would like to personally apologise for your inconvenience.
Please be informed that it is not possible to access your mother's account details without her identity number, smartcard number and decoder number. We cannot even confirm the balance owed on her account and the payment date.
It is therefore important that we have these details to access her account and provide assistance. Our business rule states that if the account is not paid on date, service will disconnected due to non-payment. Upon the reconnection of service, the account holder will be billed the reconnection fee.
As we are committed to providing you with an excellent service, kindly provide us with the required details for us to assist you.
Thank you for bringing the matter to our attention.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
It is with great concern and regret we received the problem you had with our service.
We would like to personally apologise for your inconvenience.
Please be informed that it is not possible to access your mother's account details without her identity number, smartcard number and decoder number. We cannot even confirm the balance owed on her account and the payment date.
It is therefore important that we have these details to access her account and provide assistance. Our business rule states that if the account is not paid on date, service will disconnected due to non-payment. Upon the reconnection of service, the account holder will be billed the reconnection fee.
As we are committed to providing you with an excellent service, kindly provide us with the required details for us to assist you.
Thank you for bringing the matter to our attention.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah