1 reviews | Active since May 2012
DON'T CARE ATTITUDE FROM MULTICHOICE
Multichoice has overcharged on my annual subscription and still have been deducting premiums for decoder insurance that I cancelled more than a year ago. More than two months since my initial query to resolve the matter, I am still struggling. The two guys as per e-mail below that promised to assist in resolving matter ignore my queries for updates on progress to resolve matter. I cannot understand how a large company like Multichoice have no morals. Staff members SUCK just as bad as the company. <br> <br> From: Ramesh Mahadew [Email Removed] <br> Sent: Thursday, October 01, 2015 9:29 PM<br> To: 'Sello Mothoa'<br> Cc: [Email Removed]<br> Subject: RE: Feedback on account (***5)<br> <br> Hi Guys<br> <br> What's going on? It's shocking that this matter continues to drag on.<br> <br> Rgds<br> <br> Ramesh Mahadew<br> <br> From: Ramesh Mahadew [Email Removed] <br> Sent: Tuesday, September 22, 2015 9:25 PM<br> To: 'Sello Mothoa'<br> Cc: [Email Removed]<br> Subject: RE: Feedback on account (***5)<br> <br> Hi Sello<br> <br> It's been more than 10 days since our last communication but I have not heard from either of you or anybody else from Multichoice. Please provide me with an update.<br> <br> Rgds<br> <br> Ramesh Mahadew
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicates that your problem was resolved, currently we are experiencing high contact volumes. However should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicates that your problem was resolved, currently we are experiencing high contact volumes. However should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
