Domino effect of pathetic service!

Phoned DStv 2 months ago to downgrade from premium to compact. On the 1st of the month they disconnected my service entirely. I had to the phone again to reconnect as there was no sign of a downgrade.They also charged me R100 more for the access fee without informing me. Because of the at I decided to cancel my entire subscription and when I phoned to this they said they couldn’t stop it because I was in a debit order. So They had to log a refund after the amount was debited. I obliged and they then gave me he amount which would be debited. It was way higher than what I telephonically agreed on. This was because they added on a fee which you only add if you were to upgrade!! So she had to adjust the refund amount. Today I phoned to check on why I haven’t yet received my refund and the lady told me that it wasn’t even logged!!!! She then told me I wouldn’t be getting the full amount back anyway because I have yet to cancel showmax! Which I wasn’t even informed I had to do!!!!!!i can’t explain the frustration I am feeling with DStv! Absolutely pathetic service. Are your agents even properly qualified to handle customer services???? I doubt it. As a healthcare worker I seriously do not have time to be frustrated which such incompetencies!!!! Get your ducks in a row DStv! I expected way more form a service such as yours!!! Definitely lost a customer for good!!!!