Doing a call retrieval

On the 13th of February 2015 at about 8pm I called to find out if I can put my smart card in my sister's Decoder. The lady at DSTV told me that her Decoder is too old.<br> <br> I then requested that her services be reactivated and mine disconnected. I was quite annoyed to find out that my cycle is from the 25th to the 25th so they will only be disconnected on the 25th however I had to pay for my sister's services to be re-connected.<br> <br> All went well until the 26th when my DSTV debit order went thru. So I was told that the person did not record this on my account and as such they will have to do a call retrieval but there is no note made on my account. I told them to check the date and time on my sister's account.<br> <br> Now we on the 26 of May, and this has still not been done.<br> <br> Really, is customer services no longer important? How long can it possibily take to fix this?