Doesn't care about existing customers despite dwindling subscriber base

The most notorious of poor customer support companies - you would think that with their dwindling subscriber numbers they would go out of their way in at least ATTEMPTING to retain the customers they have - I guess that just just too much to ask. Haven't been able to log into my DSTVNow or Online Account for over a month. 1. The call center doesn't know what is going on and keeps "escalating" my issue to who knows where as no one has attempted to contact me in a month despite numerous escalations. 2. Insisting on a direct contact details for a manager at the call Centre yielded a email address for the operators supervisor - the mails to which just gets ignored. 3. Personal visit to the Walk In Customer Care in Randburg also couldn't resolve but promised I would be contacted back to - guess what- NOTHING. This complaint is my final attempt at getting a reaction from someone at Multichoice or I'm cancelling the subscription as at this point I'm literally paying for nothing.