DOES THE WORD COMPETENCE EXIST IN THE STUPID CALL CENTER

WELL SOMEONE CALLED ME AND I WAS BUSY, I ASKED FOR THEIR NUMBER TO CALL THEM BACK WHEN I WAS DONE AND THEY SAID I MUST CALL THEM ON THE SAME NUMBER THEY ARE USING, WHICH WAS ********** , AND GUESS WHAT IT TOOK ME TO THE CALL CENTRE AGAIN... IM STILL WAITING FOR THE CALL AGAIN BUT IM NOT SURPRISED... ITS MULTICHOICE.... *SIGH!*

I ASKED FOR YOUR NUMBER FOR ME TO CALL YOU WHEN I'M AVAILABLE... BECAUSE YOU GUYS CALL ME AT THE MOST BUSIEST.

I NEED SOMEONE TO CALL ME. SO THAT I CAN EXPLAIN WHY I KEEP CANCELLING MY DEBIT ORDERS. I PAY DSTV FOR 2 DECODERS AND WANT TO INCLUDE THE 3RD ONE BUT IVE MOVED AND YOUR SILLY SYSTEM CANNOT ACCOMODATE ME FOR ALL THOSE THINGS IN ONE ACCOUNT AND I NEED SOMEONE TO CONNECT ME TO ADD ON MY 3RD ONE BEFORE I RECONNECT. WHOOOOOOOO SHEEEEEEMMMMM DO I HAVE TO SCREEEEAAAAAMMMMM TO A NUMBER OF SOMEONE COMPETENT TO CAAAALLLLLLLL ME???? BATHONG!!!!! PLEASE CALL ME NOW. AND I HOPE WHEN U SAY SORRY U WILL SEND A FREE EXPLORA TO MY DOOR AND A HOT HUNK TO CONNECT IT BECAUSE IM SO TIRED OF YOUR SORRIES EVERY MONTH. i HAVE PAID THIS ACCOUNT OF MINE FOR YEARS... THE LEAST I DESERVE IS AN AWESOME SERVICE BATHONG..... *SIGH*

Service is something that is very important to me and as a customer service consultant myself, it is my job to make sure that whenever I encounter any client on the phone, I make sure that by the time I’m done, their day becomes awesome after speaking with me. Whether they are calling with a query a complaint or for whatever reason that they are calling for. It is my duty so serve them and serve them with respect and most importantly it is my duty to listen to my clients. I MUST JUST SAY THAT THE SERVICE THAT I HAVE RECIVED FROM MULTICHIOCE HAS BEN NOTHING LESS THAN HORRIBLE, ONCE AGAIN. THE WORD DISAPOINTED IS AN UNDERSTATEMENT TO EXPRESS THE LEVEL OF UNPROFFESINALISM AND DISRESPECT THAT I GOT FROM ONE OF THE CONSULTANTS NAMED FLORA MADIDIMALO YESTERDAY TO A POINT THAT I EVEN SWEARED AT HER. ALL THIS BECAUSE MULTICHOICE YET AGAIN HAD INCORRECTLY SUSPENDED MY SERVICES AFTER I HAD MADE A MANUAL PAYMENT. HER UNCURTEOUS AND RUDE BEHAVIOUR LEFT SUCH A SOUR TASTE IN MY MOUTH ABOUT THAT ORGANISATION, BUT THEN AGAIN EVERY MONTH I DEAL WITH THIS FROM MULTICHOICE SO IM NOT REALLY THAT SURPRIZED. ITS PEOPLE LIKE HER THAT REALLY SHOW HOW DSTV DOES NOT GIVE A DAMN ABOUT HOW IT TREATS CLIENTS BECAUSE IF SERVICE WAS IMPORTANT TO THAT ORGANISATION, SHE WOULD HAVE NEVER DARED TO SPEAK TO ME THE WAY SHE DID. SHE BASICALLY REFUSED TO HELP ME. THE TWO CONSULTANTS THAT I SPOKE TO AFTER THAT HONRANDUS GIRL ALSO SEEMED TO BE SO LOST AND DID NOT KNOW WHAT THEY WERE DOING, THE LAST ONE HAD TO BE DIRECTED ON EVERY STEP BY ME TO EVENTUALLY GET WHAT NEEDS TO BE DONE RIGHT NOT ONLY THAT BUT HE KEPT ME ON THE PHONE FOR SO LONG I ALMOST FELL ASLEEP TO SORT OUT SOMETHING THAT IM ASSUMING SHOULD HAVE BEEN CLEARLY NOTED UNDER MY ACCOUNT. ANOTHER EPIC FAIL FROM THE STAFF AT THAT CALL CENTRE. I HAVE NEVER ENCOUNTERED A LEVEL OF UNINSPIRED PEOPLE IN MY LIFE. SO SAD... I WAS AND STILL AM UTTERLY FRUSTRATED BECAUSE I SPEND MONEY TO CALL IN THAT THAT UNPROFESSIONAL CALL CENTRE AND SHOULD THE CALL EVEN GET CUT OFF, NO ONE WILL CARE TO EVEN CALL ME BACK TO GET ME SORTED OUT. THE SAD PART ABOUT ALL OF THIS IS THAT SINCE MY LAST HELLO PETER COMPLAINT, THERE WERE 2 OR 3 CALLS FAILED ATTEMPTS TO CONTACT ME WHILE I WAS AT WORK BUT BECAUSE I CARE ABOUT MY JOB AND CLIENT COULD NOT TAKE THOSE CALLS, INSTEAD, I ASKED FOR CONTACT DETAILS FOR WHO EVER THAT WAS CALLING ME AND SHE GAVE ME THE CALL CENTRE NUMBER. SO BASICALLY I WAS STILL NOT HELEPED. SO MY LAST COPLAINT WHICH IS THE REASON WHY IM STILL WASTING MY TIME AGAIN TYPING THIS LONG EMAIL INSTEAD OF SERVING MY CLIENTS, WHICH WILL MOST PROBEBELY NOT EVEN GET TO THE RELEVANT PEOPLE IS STILL HANGING IN THE AIR BECAUSE MULTICHOICE DOES NOT GIVE A DAMN ABOUT ITS CUSTOMERES, AND LORD KNOWS I HAVE BEEN SO LOYAL TO MULTICHOCE FOR YEARS. I ABSOLUTELY LOVE MY DSTV, I HAVE EVEN WON SOME GREAT COMPETITIONS THERE BUT I AM SO DRAINED BY THIS COMPANY AND HAVING TO GET PEOPLE TO DO THEIR JOBS RIGHT AND WITH A SMILE. MAYBE IM DEAMADING THE STARS AND THE MOON OR PEHASPS REACHING OUT TO THE SKY, I REALLY DON’T KNOW, BUT THE ONE THING THAT I KNOW I DESERVE IS A GREAT EXPERIENCE WHENEVER I CALL IN AND I HAVE BEEN GETTING HELL AND THE DEVIL HIMSELF POKING MY EMOTIONS WITH A HUGE FORK WHENEVER I CALL THAT PLACE… WHEN WILL THIS END? WILL MULTICHOICE EVENTUALLY NOTICE THAT SOMETHING IS WRONG WITH IT CALL CENTRE PEOPLE AND START TRAINING THEM WELL ON THE IMPORTANCE OF SERVICE? WILL FLORA MADIDIMALO LEARN NOT TO ARGUE WITH FRUSTRATATED CLIENTS AND RAISE HER VOICE AT THEM? WILL PEOPLE LEARN HOW DO TO THINGS RIGHT THE FIRST TIME? WILL YOU GUYS CALL PEOPLE BACK?

I am glad to say that someone has eventually called to try and help me sort out the issues i have with multichoice. Thank you.