DOES SERVICE EXIST AT MULTICHOICE - DSTV?

I pay my Premium Subscription with Extraview annually. I made an enquiry on Wednesday or Thursday last week about my payment to take place on renewal. On Saturday evening while watching channel 202, cricket between England and India, I suddenly got a message on my TV Screen informing me that I am not subscribed to the service. After phoning the call centre I then noticed that my secondary decoder was no longer active. Needless to say this was the start of an unending problem with DSTV. I still have no reception on my secondary decoder, after untold minutes on the telephone. I now have an account status which has now changed. I am now informed that I am in credit and my next payment is due in September 2019. I have asked that managers phone me back but this has fallen on deaf ears. Unfortunately Multichoice is the only satellite service offering the range of programmes that I enjoy in South Africa. All that I can say is "Multichoice" "There is no service from your more senior personnel". The times that I have spoken to consultants on the phone they have been very helpful and have not take my tirades personally.