Does not deliver on promise to rectify or respond

On the 2nd of August I installed the DSTV NOW app on my I-pad. I had visual, but no audio. I called the landline spoke to 4 different consultants only to find out that I needed to chat on line with a consultant. I then spoke to Mariana who promised to get back to me. Four days later my query is still unresolved with no feedback from Multichoice. This sparked my memory that in April this year I had logged a query, as I could access box office, but none of the verification codes were being accepted. Again I spoke to a consultant who promised to get back to me and to this day I cannot access box office.It is laughable that after each call they force you to survey your experience with them, yet they cannot deliver on their promises. Extremely poor service. I used to have two subscriptions with them, I thankfully cancelled one. I am not impressed.