Does Multichoice want new business?

I app**** and was approved for the Explora price lock promotion on the 9th of March 2016. However the required deduction and contact for delivery of the decoder has not happened as yet.<br> <br> I have contacted the call center numerous times and even went to the Centurion Mall Multichoice branch, yet no-one can assist. I am told every time that \it's another department\" and then refused any further help.<br> <br> How is it possible that Multichoice client services will rather send the client away than even attempt to help? Are your structures that rigid?<br> <br> Should I therefore accept that I won't be getting a decoder because of something the sales department did not do, and that no-one else can resolve it?"