PP
Pieter P
1 reviews | Active since Jun 2016
06 Jun 2016, 13:48
Does Multichoice understand their products?
<p>On 9 May we subscribed to Multichoice's Easyview (R29 pm) and have paid in advance until end of July. Multichoice keeps billing us for Extraview (R114) and discontinued the service because we are "in arrears."</p> <p>After ten emails in which they have acknowledged that we have subscribed to Easyview, and one person stating that we have a credit, the service has still not been reconnected after five days and we keep getting messages that it will be reconnected if we pay the "arrears." They do not seem to understand the difference between their own products.</p>
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DStv (MultiChoice)'s replyOfficial
07 Jun 2016, 06:58Dear Mr Du Plessis,
We would like to take this opportunity and apologise for the inconvenience caused.
As we are committed to resolving your query. We have reconnected your DStv Easyview package and manually adjusted your account.
Thank you for bringing your query to our attention. Your support and feedback is important to us.
Should you require any further assistance, please don’t hesitate to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply07 Jun 2016, 06:58
Official
Dear Mr Du Plessis,
We would like to take this opportunity and apologise for the inconvenience caused.
As we are committed to resolving your query. We have reconnected your DStv Easyview package and manually adjusted your account.
Thank you for bringing your query to our attention. Your support and feedback is important to us.
Should you require any further assistance, please don’t hesitate to contact us.
Kind regards
Dinah
Best regards,