Does MultiChoice even care that their staff lie?

I am very frustrated. I have been getting a message on my screen that ShowMax is no longer available on my Explorer package. Upon phoning MultiChoice on Saturday 30th March, and speaking with a consultant, I was informed that I need to upgrade my package to be able to view ShowMax. The upgrade will be price locked at R999 for two years. I was told that a consultant would contact me. By Tuesday 2nd April, I still had not heard from a consultant. I then called MultiChoice again. Now the upgrade is R1099. When asking to speak to a manager I was told that she was in a meeting. When asking if I could leave my details for the manager to contact me, the agent hung up on me!! I called MultiChoice back again. This time I spoke to Mbali and left a message with all my details for the Manager, Zameli, to contact me. This has not been done as yet. I have called MultiChoice again today, Wednesday 3rd April and cannot get through to a Manager of any kind as it seems that all CHIEFS are always in a meeting. I think it is a standard saying... Why offer me the special if no one is going to follow through and phone me.