Does DSTv value their customers

I contacted DSTV on the Tuesday (05 May'15) regarding the Explorer deal they are offering for R849. The consultant advised me that she will forward my request through to the relevant department and if it is done internally, their turnaround time would be 4 hours.Up to now, I have received NO RESPONSE AT ALL and all I want is my Extra View Explorer for R849. I know DSTV thinks that there customers needs them but they need to realize that its the other way round. I am currently paying R719 and not receiving any extra features. \Sir for R849 you receive all the extra features that comes with an DSTV Explorer Extra View"";15/05/09 15:41;5;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;501441;67;21;2;0;1;0;0;2;NULL;NULL;NULL;15/05/06 16:38;15/05/06 15:00;OLD MUTUAL REFUSING TO PAY MY REFUND;7,81E+12;Old Mutual Sandton / Call Centre;***;This is the second complaint i am writing on Old mutual , my matter is still not resolved.<br> I withdrew money on my investment account early in June 2014 due to financial problems and later requested cancellation on it still in June 2015.. i was penalized over R1000 for the termination<br> <br> 4 months later (October 2015) my financial adviser assisted me with activating a MAX investment account. Now i am told that i will not be able to terminate it as i have taken out 2 loans on that MAX Investment. <br> <br> Old Mutual claims that the MAX investment was reactivated after 4 months and the termination payout is now considered to be a loan.( NOT FORGETTING THAT I PAID OVER R1000 ) for the termination fee. this i really unfair. I NEVER REQUESTED A SECOND WITHDRAWAL OR LOAN. I NEED A CONTRACT THAT HAS MY SIGNATURE ON IT THAT SHOWS THAT I SIGNED FOR THE LOAN. I TERMINATED THE CONTRACT!!!<br> <br> I need this urgently resolved or i will take this further.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;847449;845323;7;2;0;0;0;0;2;NULL;NULL;NULL;15/04/21 16:43;15/05/06 15:03;Over charge _A|_. No delivery ;;;***;I was coned into taking a 2 year membership with Hotelstay. When I was on their web page I noticed that the annual cost came to about R 1600. A 2 year membership was sold to me for more than R5000. So the maths does not make sense. When I phoned I had to hold for 15 minutes before somebody answered, and was disconnected in 2 minutes. I phoned for the second time and once again had to hold for more than 15 minutes before somebody answered. The person that was supposed to help me was unable to even assist as he clearly didn't have a solution or a reason for the problem. In addition to this I also received my new membership card (that is supposed to be valid for 2 years) and noticed that it expires 08/15.<br> <br> I then attempted to raise my dissatisfaction via email. I did get a response advising that they will investigate and get back to me.... This was 2 weeks ago and still no feedback... <br> <br> I truly do not want to have a membership where my first encounter is this unpleasant, and support staff is totally unable to assist. I can just imagine what the service will be if I actually want to make use of your service.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;644934;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/05/06 16:53;15/05/06 15:06;Please Help;***;;***;I logged a call with Telkom online 24 April 2015. We were initially impressed having received an sms with a reference number that the call had been logged the very next day. <br> <br> The next sms update was a week later 3 May 2015 - saying a technician had been assigned. We even had a technician call us on that same day saying that he was at our house to repair the fault. We were unfortunately at church however the technician said he would come back to the house after 12.30pm. We rushed home and waited patiently to no avail. <br> <br> I have called the Contact Centre several times. I am routed to the Pinacle line and my calls are always answered within seconds, the team are very professional and solid - but our line is still not repaired. <br> <br> Our landline &amp;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;847450;882956;8;2;0;0;0;0;2;NULL;NULL;NULL;15/05/06 16:52;15/05/06 15:06;Disgusting Workmanship;8,30E+12;Hudson;***;A company called Natal Tarring Contractors was paid to tar my driveway and yard space, they are associated with a company called Surface Africa who seemed to have been subcontracted by them.<br> <br> They are bunch of clowns who have no idea what proper workmanship is.<br> They come to site at any time of day, ask you to pay their suppliers and their travelling costs on almost a daily basis.<br> After their first attempt of tarring the tar was app****, it appeared to be in different levels throughout the yard and it was not compacted properly and yet they claimed this was how it was supposed to be, I had complained and had to get them to come back to resurface the area as it was done so badly the first time.<br> <br> It only took 1 week for grass to start growing through the tar and according to them, I now need to buy pool acid to sort it out as they refuse to do anything.<br> If anyone is considering tarring or paving their yard.....DO NOT USE THIS COMPANY!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;447034;825661;5;2;0;0;0;0;2;NULL;NULL;NULL;15/05/06 16:58;15/05/06 15:10;Competition prize winners a f****;8,71E+12;Glamour magazine;***;I entered a competition in the Glamour magazine in December, was notified in January by Lauren from Glamour that I have won the revlon competition and that I will receive my gift within 8 weeks. I still haven't received anything and sent numerous queries to Glamour and Lauren but no response. What a load of bull and just a trick to get you to buy the mag and enter competitions but failure to deliver. Why even bother notifying us if you not going to deliver? Will never purchase another magazine.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;847453;882978;11;2;0;0;0;0;2;NULL;NULL;NULL;15/05/06 16:51;15/05/06 15:14;Do not buy music from microsoft;;Microsoft SA;***;There is no longer support from Microsoft music(Nokia Music). I use to buy music from this website since the changed to mixradio there is no support any more and there is no place to complain either, the time when it was still under Nokia I use to get help and refunds, now I have been charged R14 twice and there is no one to as as it is not explained, when I try to use available options on the website they keep transferring me from one person to another and none of them can help me ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;847456;1300;14;2;0;0;0;0;2;NULL;NULL;NULL;15/05/05 16:07;15/05/06 15:19;K.I.C Chest Freezer;;;***;In January this year I purchased a KIC Chest Freezer from a retail store, in the 1st week of April the freezer stopped working. Since then I have been in contact with the retail store and the whirlpool customer care line, to this date a Technician has still not been sent to asses the problem. On the 5th of May I finally received an email with an \apology\"" and an excuse that they haven't been able to get hold of our areas technician. No mention on how they plan to resolve issue"