JG
James G
1 reviews | Active since Mar 2015
31 Mar 2015, 20:39
Does DSTV know of competition is coming?
I have requested multichoice to downgrade my accounts 4 times (starting 2 March & finally today), only to get home to a TV that says I'm in arrears (which I am not!) and have been disconnected. Does DSTV know competition is coming?
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Replies (1)
DStv (MultiChoice)'s replyOfficial
01 Apr 2015, 15:03Hello JamesGrantZa,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We checked your account and noticed that your service has been re-instated and downgraded to the Easyview package. Your account reflects a credit amount of R401.80.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We checked your account and noticed that your service has been re-instated and downgraded to the Easyview package. Your account reflects a credit amount of R401.80.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Regards
Nesta
DStv (MultiChoice)'s reply01 Apr 2015, 15:03
Official
Hello JamesGrantZa,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We checked your account and noticed that your service has been re-instated and downgraded to the Easyview package. Your account reflects a credit amount of R401.80.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We checked your account and noticed that your service has been re-instated and downgraded to the Easyview package. Your account reflects a credit amount of R401.80.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Regards
Nesta