JV
Jacobus V
1 reviews | Active since Feb 2022
18 Dec 2024, 10:08
Does DSTV care?
A person in Soweto, probably with the help of someone working at DSTV, helped him or herself to a full DSTV package, 24 month price lock, decoder and installation on my account. I noticed the higher monthly deduction and notified DSTV. It took a while but in August they completed their investigation and paid me back the money that was deducted from my account. Now in December my smartcard disappeared from my account. There are two other smart cards on my account. The debit order went through and DSTV got their money but I do not have any service so far this month. Numerous phone calls and emails later, I have no customer satisfaction. Always the promise that it will be escalated but never action or result. I have a sneaky suspicion that someone at DSTV is not happy with me catching them out and is now sabotaging my account.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
18 Dec 2024, 10:10Hi Jacobus,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Dec 2024, 10:10
Official
Hi Jacobus,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
JV
Jacobus V's updateReviewer Update
18 Dec 2024, 10:12You have been looking into it for weeks now. When will you see something?
JV
Jacobus V's update18 Dec 2024, 10:12
Reviewer Update
You have been looking into it for weeks now. When will you see something?
JV
Jacobus V's updateReviewer Update
18 Dec 2024, 10:15You assume I have patience. I am sorry to inform you, but my patience is all gone, kapoet, finished.
JV
Jacobus V's update18 Dec 2024, 10:15
Reviewer Update
You assume I have patience. I am sorry to inform you, but my patience is all gone, kapoet, finished.