Does anyone know what they're doing???

So I've been expecting a refund from this company since LAST WEEK. the first consultant told me I would get my refund in 48 hours. This was a blatant lie because I have just been told by Sikelela Vuzane that the transfer had only been done this Monday. On Tuesday, I called to enquire about my refund and was told it would be in my account in 3 days (was it not 48 hours from Thursday) So my conversation with Sikelela brought to my attention that I had given them an invalid account. Explain me this; if the transfer was done on Monday and I called on Tuesday, why did the consultant I spoke to not advise that the funds had bounced back to their account? Say hypothetically she didn't have that information at the time; why is it that nobody bothered to inform me?? So had I not called today I would sit here waiting like an imbecile? So I reached out to their CEO Nyiko Shiburi, but that has obviously been fruitless. After sender the correct banking details to Sikelela, a consultant called to say I would get my refund "at anytime" and then I ask if the MultiChoice "moment" is a decade, and Sikelela told me I would get my refund in 5 days. When has MultiChoice EVER given a customer 5 days to pay their subscription??? Why is one person saying 48 hours, the next says 3 days, the next says "any minute now" and another says 5 days??? Who trains these people? Also, the account number provided is an ABSA account and MultiChoice banks with ABSA. Same bank transfers refer INSTANTLY. What is so special about MultiChoice that theirs takes a week?? I'm not stopping at HelloPeter. I have contacted Scorpion Legal.