Does anyone know what is going on????

I have gotten past the point of trying with Multichoice. My premium is R 950.00 every month, and every month I pay the same amount. This month in less than 2 weeks I have been disconnected 6 times despite my account being paid. Other than wasting my time and money on calls. (Calls which incidentally can take up to 40 minutes a time). Every consultant has a different explanation for the outstanding balances on my account. In reality there shouldn't be one. If I logon to my account it shows a balance of R 181.00 outstanding, the statement shows R 111.00 and the SMS I received to notify me that I had been disconnected says R 620.00. I cannot ever speak to a manager or supervisor because they are always in meetings. One consultant had the audacity to tell me that if I wanted to speak to a supervisor I should phone back in 15 minutes. Who is the customer here??? Apparently any form of customer satisfaction is not something they are aiming to achieve. Bottom line, they don't know what they are doing. I have never experienced anything quite like it. Sorry Multichoice I will be switching to Netflix! I don’t have the time or energy to deal with this every other day.