vM
vuyani M
1 reviews | Active since Oct 2011
22 Apr 2020, 10:40
Does anyone know how Multi choice billing work?
Hello My billing query has not been sorted and my debit order is this week, now the amount to be debited is wrong. I have R799 Pricelock, I paid in total R75 in 2 deposits (R50+25) to rent movies on box office. I rented the movies., so Actually my balance shouldn’t change, but my balance went up. I then deposited R19 to the account and it reduced by that amount.Fast forward to today my debit order will be R809. And not R799-R19= R780 . So what happened here?
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
22 Apr 2020, 11:26Hi Vuyani,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply22 Apr 2020, 11:26
Official
Hi Vuyani,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
22 Apr 2020, 14:48Hi Vuyani,
The amount due for payment is R805,00:
Our records indicate you rented two Box Office movies R25,00 x 2, which amounts to R50.
We only received the payment of R25,00 on the 11.04.2020 and the amount of R19,00 was received on the 12.04.2020, we did not receive the R50,00.
This is reason why the balance due is R805,00. Please send us the proof of payment and we will allocate the amount accordingly and the billing will be correct once you have sent us the proof of payment and we have allocated the payment. Send the proof of payment to ***.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
The amount due for payment is R805,00:
Our records indicate you rented two Box Office movies R25,00 x 2, which amounts to R50.
We only received the payment of R25,00 on the 11.04.2020 and the amount of R19,00 was received on the 12.04.2020, we did not receive the R50,00.
This is reason why the balance due is R805,00. Please send us the proof of payment and we will allocate the amount accordingly and the billing will be correct once you have sent us the proof of payment and we have allocated the payment. Send the proof of payment to ***.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply22 Apr 2020, 14:48
Official
Hi Vuyani,
The amount due for payment is R805,00:
Our records indicate you rented two Box Office movies R25,00 x 2, which amounts to R50.
We only received the payment of R25,00 on the 11.04.2020 and the amount of R19,00 was received on the 12.04.2020, we did not receive the R50,00.
This is reason why the balance due is R805,00. Please send us the proof of payment and we will allocate the amount accordingly and the billing will be correct once you have sent us the proof of payment and we have allocated the payment. Send the proof of payment to ***.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
The amount due for payment is R805,00:
Our records indicate you rented two Box Office movies R25,00 x 2, which amounts to R50.
We only received the payment of R25,00 on the 11.04.2020 and the amount of R19,00 was received on the 12.04.2020, we did not receive the R50,00.
This is reason why the balance due is R805,00. Please send us the proof of payment and we will allocate the amount accordingly and the billing will be correct once you have sent us the proof of payment and we have allocated the payment. Send the proof of payment to ***.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,