***** activities at DSTV/MultiChoice

I am so disappointed , I have a decoder which I last used in 2014/15 , recently had a problem with the remote control for the one in use , so decided to reconnect the old PVR , phoned Multi choice only to be told that I owe R1600. I questioned that because I disconnected it in 2014 And was told that someone phoned to reconnect in 2015 and another call in 2018 and another in 2019 ..Apparently someone by the name of Buhle who said is my cousin and reconnected the decoder. Funny I don’t have a cousin by that name , my question is Why reconnect when it’s not the owner who phoned , that’s kind of ***** and **********.. How was that person authenticated? Dstv/MultiChoice is very ***** and doing ********** activities.

Now my case was escallated to the ***** division so they said and that branch were to phone me within 24hours , from Friday the 3rd till today the 7th no call from anyone.

One consultant a guy(Thembi) said I must pay R638 and I will be reconnected while the matter is being looked into .

I then spoke to one of the supervisors later Friday evening to check if payment is reflecting only then she told me the account can’t be touched because it’s been escalated. I then asked for a refund , she told me to send email to Proof of payment &Dstv and explain what i need pertaining to the money I paid. I got a response from a happiness Shabalala who told me because I owe refund cannot be done.

I phoned today and the agent told me to drive to Randburg Multi Choice and explain my story??

I explained that was told it’s been escalated and he explained nothing like that is reflecting on my profile.. So now all the 4 people that are spoke to told me different stories , now am stuck don’t know who to talk to , Dstv multi choice is ***** and doing ***** no wonder most are resorting to Netflix .

I am so angry because the once trusted service is proving otherwise . I need my refund of R638.