******* dodging of account closure request

I created an account with the intent of setting up a DSTV premium package with a decoder. I inadvertently manage to select the Streaming package. I did not provide my phone number, address or billing details (thankfully), so my account cannot yet be activated. The bill still shows R699.

Upon realising the mistake, I contacted DSTV to close my account so I can set it up again without this. I'll be using a different email address anyway so I just want this account deleted, as is a right afforded to citizens by POPIA.

After requesting account deletion twice, they still want to talk about if maybe I can pay when I want to reconnect services. When a South African citizen asks to have an account that isn't in arrears closed and deleted, that is a right afforded by POPIA - as a business, you're not allowed to avoid or ignore this request.

Anyway I sent them I a link to the relevant sections on the legislation, we'll see what they do. I know they are bleeding subscribers, that's not my fault - you've been holding on to your monopoly for sport so long you don't know how to run a competitive business where clients want to do business. The monopoly mindset of holding customers hostage has got to go.