1 reviews | Active since Mar 2011
Dodging Bullets. ******
I am still waiting for someone to respond to my previous query. It has not been resolved.<br> I was issued with a settlement letter.<br> I was led to believe that my current setup with the Explora, SD Decoder and SMART LNB would give me the same functionality as my PVR that has now been discontinued. <br> PVR had a dual view function meaning you could watch 2 different channels on 2 different TVs. But it also meant you could record from both TVs, you could watch box office on both TVs, you could watch catch up on both TVs.<br> So now after the installation and everything had been done it is finally brought to my attention that only TV1 retains the above-mentioned functions. TV2 can't do anything. Now I have to acquire another Explora to get that functionality. This is beyond unfair. Can I please have my PVR back? You can keep your Explora. This is wrong and you know it.<br>
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumesIt is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
SDpvr has reached it's end of life support with regards to repairs and unfortunately the only available option is the Explora swop. We have not made these decoders for more than seven years - we can no longer fix them or replace them with the same model decoder and we can no longer do software upgrades for these decoders.Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumesIt is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
SDpvr has reached it's end of life support with regards to repairs and unfortunately the only available option is the Explora swop. We have not made these decoders for more than seven years - we can no longer fix them or replace them with the same model decoder and we can no longer do software upgrades for these decoders.Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Best regards,