Do your work on accounts

We paid on the 1st of October like we do every single month. On the 4th our service we're cut I went through the WhatsApp app submitted the proof of payment. Still have the auto responce number as well as the mail send to *** service was reconnected. On the 6th of October the samething happend this time I called the (011) call center same story again send in the proof of payment to *** even send a WhatsApp with the proof of payment. Service was reconnected. On the 7th Of October get an email stating that they have Recieved the proof and the service is reconnected. Well well well on the 9th @03:00 service disconnected AGAIN. My question is what the fudge is going on with your staff or accounting system do you have *********** staff working for you becauth this is *****nce. Do you not check and allocate payments made to you and what is the staff there for at the call centres if the issues cannot be resolved. Also during the the messaging on the 4th of October when I checked the My DSTV APP I found that DISNEY+ was loaded on my account for the amount of R63. 92 a service that I did not ask for nor gave permission to add to my account of ja that service was added on the 1st of October I got that stopped luckely but when I called the call centre on the 6th of October and also mayed an inquiry I was told it was loaded as a reward.. DSTV a reward means it is free. So I suggest other customers must also just check wat is loaded on their accounts. Hope you all can get back on track and just do your work properly