Do you want my business?

<p>I app**** for the Price Lock Explora deal on the 26th of October 2016. I have sent in the required documents on the 28th of October 2016. I have requested on a number of occasions to receive a call back. I FINALLY received a call back from a gentleman yesterday just to be told they haven't received my documents. He said he will send me a blank email address in order for me to forward the documents to him so that he can escalate it. A word the call centre seem to love as well but is just a nice way of giving excuses. I haven't received the blank email and I have been forwarding the documents to the given email address every hour since yesterday morning. No one has contacted me to let me know what is going on, if my documents have been received - NOTHING! I call the swithboard number and was put thru to a gentleman who gave me his email address as well as another email address. His email address failed as there is no such user. All I want is for someone to let me know if they have received the documents and what the next step is!!!!! Is it too much to ask for??????</p>