Do they even know how their own statement work

Do you even have a clue what you are doing???????? After my husband canceled our subscription at the beginning of the month surprisingly they still take the debit order. Speaking to consultants on their Live Chat the one apologize and offer a rufund because the answer took too long we ended up with another consultant stating no refund is due?????? DSTV please explain this - once you purchase a decoder you have to PAY BEFORE YOU CONNECT YOU SO HOW IN THE WORLD CAN YOU DISCONNECT US NOW AND CHARGE US FOR A MONTH THIS MAKES NO SENSE.

FYI don't worry we have reversed the payment from our side