Do these guys evens attend to complaints

I logged two request for them to take their money due to them, I have two references, I logged a complaint online reference for that too....If I call they will get DPP department to call, guess what no1 calls next best thing my services are cut.....Ask them should I pay no DPP will advise, now I don't pay they cut my services, I pay they decide to debit my account.....The way I feel they can come take their explora...send a sms for a new account they call within a hour...I want to give you guys money for Petes sake....should I call again and run up my airtime account by the time I am done I would have spent R2000.00 on calls.....service is much bigger then the storage size you have on your explora...I would rather do with my small old DSD decoder I ad before and not hear from you guys and pay what I need too......