JJ
JP J

1 reviews | Active since Aug 2016

28 Jul 2017, 07:43

Do not use DSTV acredited installers, rather get a reputable one

<p>Sent to DSTV over a month ago, nothing heard, no response not even on the follow up two weeks ago. DO NOT USE DSTV acredited installers as there are charlatans. In my case a old rotten cable was installed and DSTV REFUSING to refund!</p> <p>Enquiry Reference Number:<br /> ********** <br /> <br />Dear DStv Customer,</p> <p>Thank you for contacting us, we apologise for any frustration caused.</p> <p>Please note that we have forwarded your query to the appropriate team for further assistance.</p> <p>We trust the above will prove helpful. <br /> <br /> Kind regards<br /> Thembekile Khumalo <br /> <br /><br /></p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Jul 2017, 07:56
Official

Dear JP

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

JJ
JP J's update28 Jul 2017, 08:32
Reviewer Update

A typical copy paste reply. It was forwarded just like the very same story on the 23rd of June via Hellopeter. Nobody is interested, customer service in the banana republic of SA is a very rare thing! Rights of consumers are a big nothing!

JJ
JP J's update07 Aug 2017, 11:29
Reviewer Update

Go to hell! *** installation and nobody was interested to fix it. I cannot sit and wait without DSTV for days and days after contacting Bling Installation. DSTV, the Consumer Protection Act is quite clear about it, this is not the end of it!

JJ
JP J's update07 Aug 2017, 11:31
Reviewer Update

It took since May to get a sollution and nothing was done about it, now the terms and conditions are called in to duck away from responsibility? DSTV gives not a damn thing about it customers, it is a pure monopolized rip-off and I will not stop informing others NOT to use the charlatans appointed by DSTV to install anything. Rather allow a proper installer to do the job!