1 reviews | Active since Dec 2016
Do not use DSTV
<p>I cancelled my account before end of October and the first of November my decoder was disconnected and they still debited my account in November so I phoned the call centre and they said that they would refund my account in 5 days. 5 days later there was no money transfered so I called again they eventually said that they had sorted everything out and they were refunding me the money for the subscription as well as the box office account and it would be in my account in 5 working days. 7 working days later I phoned again and they said oh sorry it takes 14 working days. Now it's the 5th of January and I still have not been refunded and the call center says they is nothing they can do at the moment. What a joke !!! I can't believe that a company the caliber of DSTV can be so useless. Everyone should move to Internet TV providers because obviously DSTV customers are not important to them.</p>
Dear David Harding
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear David Harding
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
Good day David
Thank you for taking our call, as discussed please refer to your personal email [***] and respond with the required proof of payment.
Regards
Elna
Best regards,
Good day David
Thank you for taking our call, as discussed please refer to your personal email [***] and respond with the required proof of payment.
Regards
Elna
Best regards,
Good day David
Thank you for your prompt response .
Your refund has been processed, you should get it later today or latest Monday
Regards
Elna
Best regards,
Good day David
Thank you for your prompt response .
Your refund has been processed, you should get it later today or latest Monday
Regards
Elna
Best regards,
