PF
Penelope F

1 reviews | Active since Jan 2014

22 Dec 2020, 16:59

Do not subscribe to DSTV.

For years, DSTV was a great provider. However over the past year, their offerings have declined, and the channels that I subscribed for, primarily British Drama, have disappeared. In the past few days I have had endless issues with my decoder. Contacting the Call Centre, WhatsApp number or website provides lots of information on HOW TO PAY ( I have paid, every month, on the dot for more than ten years) but ZERO assistance with how to enable services. It is completely unclear to me how a service massively under threat by much cheaper streaming services, can be this careless of its customers. I think DSTV is an outdated service. Strongly recommend that people do not pay for its service.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Dec 2020, 17:37
Official
Hi Penelope,

 We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Dec 2020, 19:51
Official
Hi Penelope,

It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.

Kindly note that as per our telephone conversation, I have explained that I will be escalating your query for us to try collect the decoder from home and bring another working decoder.

I will contact you tomorrow to give you feedback of the outcome.

Kind Regards,
DStv: Hello Peter Team

Best regards,