1 reviews | Active since Mar 2015
Do not sign up for explora special of R799 per mon
Firstly it took over a month to get the explora delivered after about 10 phone calls begging and pleading. Then there was an issue with billing which has been impossible to resolve. I have phoned the DSTV call centre so many times but have to wait for the explora division to get back to me but they just don't. It has been over a month. Nokuthula promised to call me back with an answer a week ago, I then called again a few days later and said that I need to resolve the problem this week.... she was email and told the problem was urgent and that I was very unhappy, 5 days later and still nothing. I just don't know what to do next, the standard response is that my request/query has been 'escalated' which seems to mean absolutely NOTHING. I am so frustrated and desperate to resolve this issue!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are currently investigating the problem feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are currently investigating the problem feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert