DO NOT purchase an online DSTV Streaming Package !

I have had many terrible experiences with services in my life but none have ever forced me to the point where I needed to do this. On 8 April 2022, I purchased the Compact Streaming package online via the DSTV website, the website boasts the package is immediately available. The money was deducted from my account and I was immediately prompted to create my account. Soon after I was able to view the package I had purchased and the balance was showing on my DSTV Now account along with access to Boxoffice purchases etc. A few hours later the package disappeared and my balance showed 0. None of the channels I had purchased were available and when I queried my package details on the virtual chat assistant platform (on multiple occasions) I was told there was no package available on my account. This was the start of a customer service nightmare with DSTV. Everyday I contacted their agents and spoke to them, everyone just kept telling me my subscription was not active and treated me like I was tech *****, giving me the run around and not actually giving me any useful information as to why money was deducted from my account but no package had been provided or activated yet. I sent a proof of statement to the accounts department, logged at least two separate 'escalations' with evidence of the proof of the payment via my banking app and nothing has been done. Eventually I spoke to a helpful lady who able to tell me that the payment was cancelled for the package as the funds were not allocated yet, I assumed then that DSTV uses a PAYU system for receiving and allocating online payments and these funds could take a few days to reflect (no one told me this and of course it goes against their false advertising of online purchases being 'immediately' available). I pulled my bank statement and noticed whilst the funds were deducted from my account on 8 April 2022 it had not been allocated yet. I waited and confirmed the payment was allocated on 13 April 2022. I escalated another query with proof of statement from my bank with the dates confirmed above to DSTV and they continued to ignore me and not provide any service, no assistance to explain what has happened, why and when I will have access to the package I purchased. Every online agent tells me a different story and doesn't really know what's going on and why. Nobody is helping. I just want to arrange a refund of my money. I cannot believe I have had to go through all of this, it has taken 11 days of daily follow ups on multiple platforms, my package is still not available and my funds still not allocated to my account and no one cares. This is just ***** and false advertising.