do not complaint your account due will go up

Phoned DSTV as per previous complaint ,this morning "Your account has been suspended need to pay R242.00 " last month it was R 35 ..I am on Price lock and paying per debit order so how the hell is this possible ...DSTV is looting the customers to pay for their mistake ..If you contact the call center "we will escalate the matter / look into it " DSTV will never get back to you with an concrete explanation ,,