TT
Tin T
1 reviews | Active since Jun 2020
17 Aug 2020, 13:47
DO NOT BUY DSTV EXPLORER DECODER
I am soooooooooooooooooooooo disappointed.This is the 2nd time around this is happening.I bought a brand new PVR decoder in Augst 2018 and after 12 months August 2019 it stopped working and was told needed to pay R600 to get it repaired ,so i decided to buy a new one instead and exactly a year later the new one has also stopped working.It seems these decoders only have a lifespan of a year???????????????????????????????????I have been using dstv premium for the past 13 years and stuck around as a loyal customer despite having Netflix.I am done with you dstv!!!!!!!!!!I
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
17 Aug 2020, 14:32Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Aug 2020, 14:32
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Aug 2020, 19:23Hi Tin,
Kindly note that we tried contacting you on your 078*****48 with a *** number, however, we could not get hold of you.
Please provide us with a suitable date and time for us to contact you.
Also note that DStv has a decoder insurance where you can insure your decoder from R20.00 a month.
To get more information regarding the decoder insurance, you can contact the insurance department on *** or email ***
Kind Regards,
DStv: Hello Peter Team
Kindly note that we tried contacting you on your 078*****48 with a *** number, however, we could not get hold of you.
Please provide us with a suitable date and time for us to contact you.
Also note that DStv has a decoder insurance where you can insure your decoder from R20.00 a month.
To get more information regarding the decoder insurance, you can contact the insurance department on *** or email ***
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Aug 2020, 19:23
Official
Hi Tin,
Kindly note that we tried contacting you on your 078*****48 with a *** number, however, we could not get hold of you.
Please provide us with a suitable date and time for us to contact you.
Also note that DStv has a decoder insurance where you can insure your decoder from R20.00 a month.
To get more information regarding the decoder insurance, you can contact the insurance department on *** or email ***
Kind Regards,
DStv: Hello Peter Team
Kindly note that we tried contacting you on your 078*****48 with a *** number, however, we could not get hold of you.
Please provide us with a suitable date and time for us to contact you.
Also note that DStv has a decoder insurance where you can insure your decoder from R20.00 a month.
To get more information regarding the decoder insurance, you can contact the insurance department on *** or email ***
Kind Regards,
DStv: Hello Peter Team
Best regards,
TT
Tin T's updateReviewer Update
17 Aug 2020, 19:47Dear DSTV
I am not interested in your insurance!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!This still does not solve my problem.You still want to get money out of me after selling me faulty products ,time and again.I literally have 4 decoders that are not working in my house.You want me to ensure something that i know will only work for 12months at most.I was hoping you would actually help me with my situation.You clearly do not deserve the R919 i am paying every month. Will be posting my 4 dead decoders on your Facebook.
I am not interested in your insurance!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!This still does not solve my problem.You still want to get money out of me after selling me faulty products ,time and again.I literally have 4 decoders that are not working in my house.You want me to ensure something that i know will only work for 12months at most.I was hoping you would actually help me with my situation.You clearly do not deserve the R919 i am paying every month. Will be posting my 4 dead decoders on your Facebook.
TT
Tin T's update17 Aug 2020, 19:47
Reviewer Update
Dear DSTV
I am not interested in your insurance!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!This still does not solve my problem.You still want to get money out of me after selling me faulty products ,time and again.I literally have 4 decoders that are not working in my house.You want me to ensure something that i know will only work for 12months at most.I was hoping you would actually help me with my situation.You clearly do not deserve the R919 i am paying every month. Will be posting my 4 dead decoders on your Facebook.
I am not interested in your insurance!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!This still does not solve my problem.You still want to get money out of me after selling me faulty products ,time and again.I literally have 4 decoders that are not working in my house.You want me to ensure something that i know will only work for 12months at most.I was hoping you would actually help me with my situation.You clearly do not deserve the R919 i am paying every month. Will be posting my 4 dead decoders on your Facebook.
TT
Tin T's updateReviewer Update
18 Aug 2020, 17:06I saw your missed call.Kindly call me now if you can otherwise send an email.
TT
Tin T's update18 Aug 2020, 17:06
Reviewer Update
I saw your missed call.Kindly call me now if you can otherwise send an email.
TT
Tin T's updateReviewer Update
19 Aug 2020, 20:22Dear DSTV
You called me today at 15.23 to discuss way forward with regards to my current situation. You had said you will send an email confirming the new proposal from management but unfortunately, I did not receive the email. Kindly email *** or ***.
Regards
Tinashe
You called me today at 15.23 to discuss way forward with regards to my current situation. You had said you will send an email confirming the new proposal from management but unfortunately, I did not receive the email. Kindly email *** or ***.
Regards
Tinashe
TT
Tin T's update19 Aug 2020, 20:22
Reviewer Update
Dear DSTV
You called me today at 15.23 to discuss way forward with regards to my current situation. You had said you will send an email confirming the new proposal from management but unfortunately, I did not receive the email. Kindly email *** or ***.
Regards
Tinashe
You called me today at 15.23 to discuss way forward with regards to my current situation. You had said you will send an email confirming the new proposal from management but unfortunately, I did not receive the email. Kindly email *** or ***.
Regards
Tinashe
DStv (MultiChoice)'s replyOfficial
07 Sept 2020, 19:26Help us improve, Tin!
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Best regards,
DStv (MultiChoice)'s reply07 Sept 2020, 19:26
Official
Help us improve, Tin!
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Best regards,