JO
Jan O

1 reviews | Active since Dec 2011

09 Sept 2015, 09:35

Do not buy a drifta, it seems to be a ****

I purchased a wifi Drifta a few weeks ago. After being assured that it would simply be plug and play I got home and tried to use it. After a few hours struggling and 2 hours on the phone at my expense all I got was service scrambled. Signal was at 100%. I returned to where I bought it, they could not refund me without multichoice admitting there was something wrong. Another 2 hours on the phone and the best I got was there might be something wrong on Multichoice's side with activating the device, they would log a support request and maybe some day someone would look at it, but they refused to say when. Another 2 weeks and the device still does not work, I am out R600 for a useless device and I refuse to waste even more of my airtime trying to call multichoice. With the world cup coming up I was looking forward to using the device to watch while on the road. Multichoice is very quick to take your money for a product that simply doesnt work and even admit theat they dont know if it ever will work.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Sept 2015, 10:46
Official
Hello JanOos,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team