BW
Bruce W
1 reviews | Active since Jun 2017
27 Jun 2023, 12:06
Do DStv respond to customer e-mails?
Our old modem/decoder is not working any more and I purchased a new one. I then e-mailed multichoice and dstv requesting that they deactivate the old one and advise me by e-mail so that I can destroy it. I supp**** the serial numbers of the old unit in the message. This was three working days ago and I have yet to hear from them. There has not even been an acknowledgement from either that they have received my messages.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Jun 2023, 12:14Hi Bruce,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Jun 2023, 12:14
Official
Hi Bruce,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Jun 2023, 15:56Hi Bruce,
We tried calling you on *** to let you know that the old decoder does not have services on it, only the new decoder has services as requested. You can destroy the old decoder.
Kind regards,
DStv: Hello Peter Team
We tried calling you on *** to let you know that the old decoder does not have services on it, only the new decoder has services as requested. You can destroy the old decoder.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Jun 2023, 15:56
Official
Hi Bruce,
We tried calling you on *** to let you know that the old decoder does not have services on it, only the new decoder has services as requested. You can destroy the old decoder.
Kind regards,
DStv: Hello Peter Team
We tried calling you on *** to let you know that the old decoder does not have services on it, only the new decoder has services as requested. You can destroy the old decoder.
Kind regards,
DStv: Hello Peter Team
Best regards,