BS
Busisiwe S
1 reviews | Active since Feb 2015
23 Nov 2017, 06:13
D.o charges
I have a d.o with multichoice i have called and changed dates from the 25th to the 1st. But they refuse to change it on there systems. Intait they put a tracking which charged R500 with my bank.
Then i changed banks and called again. Again they put the D.O for the 25 while i was clear that it should be on the 1 st of each month
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
23 Nov 2017, 08:37Dear Busisiwe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply23 Nov 2017, 08:37
Official
Dear Busisiwe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
23 Nov 2017, 11:01Good day Busisiwe
I apologise for the poor customer experience and the inconvenience caused.
The payment date for your DStv account has been updated to the 01st of every month. Due to the change of dates, the pro rata balance will be charged from 25 to 30 November 2017.
Furthermore, the debit order details we currently have on our records are not compliant. Please send us the new banking details with the latest bank statement and the identity copy to ***.
Thank you for sending us your query.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply23 Nov 2017, 11:01
Official
Good day Busisiwe
I apologise for the poor customer experience and the inconvenience caused.
The payment date for your DStv account has been updated to the 01st of every month. Due to the change of dates, the pro rata balance will be charged from 25 to 30 November 2017.
Furthermore, the debit order details we currently have on our records are not compliant. Please send us the new banking details with the latest bank statement and the identity copy to ***.
Thank you for sending us your query.
Kind regards
Dinah
Best regards,