TM
Taelo M
1 reviews | Active since Nov 2013
06 Feb 2020, 19:35
Dizzy Daisy situation
I called in December to downgrade and it was done. Come end of the month the same higher amount was deducted. I logged on website and did it on my own in January still they deducted. I reversed the money and paid for the services I requested. I call and spoke to Daisy to reconnect but I think she was Dizzy. I requested to speak to a team leader, he took my call after 15 minutes of holding and did come with solutions but analysed my situation he then dropped my call.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
07 Feb 2020, 15:00Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Feb 2020, 15:00
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
TM
Taelo M's updateReviewer Update
07 Feb 2020, 19:01No one called me after a pathetic service from Daisy and her manager. I had to call back and spoke to Pholelwa who resolved my issue in Seconds. Useless team leader and her daisy couldnt do *****. To Pholelwa you deserve to me a team leader cause to deal with a problem directly you don't create it. I will go to Ombuds cause my calculations are telling that you people stole my money all these months I have been calling to downgrade and you didnt instead you kept on deducting on premium subscription. I want my money back.
TM
Taelo M's update07 Feb 2020, 19:01
Reviewer Update
No one called me after a pathetic service from Daisy and her manager. I had to call back and spoke to Pholelwa who resolved my issue in Seconds. Useless team leader and her daisy couldnt do *****. To Pholelwa you deserve to me a team leader cause to deal with a problem directly you don't create it. I will go to Ombuds cause my calculations are telling that you people stole my money all these months I have been calling to downgrade and you didnt instead you kept on deducting on premium subscription. I want my money back.
DStv (MultiChoice)'s replyOfficial
08 Feb 2020, 10:26Hi Taelo Molefe,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service agents.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
I tried to call you on *** to no avail.
Please be advised that your account has been reconciled and downgrade to DStv Compact
Kindly send us an email on *** should your query not be resolved.
Kind regards
Ntando
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service agents.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
I tried to call you on *** to no avail.
Please be advised that your account has been reconciled and downgrade to DStv Compact
Kindly send us an email on *** should your query not be resolved.
Kind regards
Ntando
Best regards,
DStv (MultiChoice)'s reply08 Feb 2020, 10:26
Official
Hi Taelo Molefe,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service agents.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
I tried to call you on *** to no avail.
Please be advised that your account has been reconciled and downgrade to DStv Compact
Kindly send us an email on *** should your query not be resolved.
Kind regards
Ntando
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service agents.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
I tried to call you on *** to no avail.
Please be advised that your account has been reconciled and downgrade to DStv Compact
Kindly send us an email on *** should your query not be resolved.
Kind regards
Ntando
Best regards,
TM
Taelo M's updateReviewer Update
09 Feb 2020, 18:55Don't lie that not my number and you never called me. That is not my number. I have my contact number on this account and on DStv account stop lying.....
TM
Taelo M's update09 Feb 2020, 18:55
Reviewer Update
Don't lie that not my number and you never called me. That is not my number. I have my contact number on this account and on DStv account stop lying.....