NB
Nande B
1 reviews | Active since Dec 2017
05 Mar 2022, 19:42
Ditch MultiChoice
My DSTV decoder has somehow been hacked and movies on BoxOffice are being rented by an unknown third party on my account. I have spent hours on the telephone with MultiChoice since 2 March, received 3 references, 3 promises to "escalate" the issue to a certain Mandla(who must be deceased) and one promise to disconnect BoxOffice from my service. Movies are still being rented on my account. I have been forced to cancel my debit order by virtue of the breach of contract by MultiChoice.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Mar 2022, 21:09Hi Nande ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Mar 2022, 21:09
Official
Hi Nande ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
NB
Nande B's updateReviewer Update
06 Mar 2022, 11:20My first complaint was lodged on 28 Feb, the 2nd complaint on 03 March and the 3rd one on 06 March. On each occassion I was promiced a response within 24 hrs from MultiChoice. I have been forced to stop my dbit order as a result of your actions and absolute no interest in resolving the issue. On 3 March your operator confirmed that BoxOffice would be removed/blocked from my service. Why, despite this undertaking, was this not done pending an explanation of the breach of security? I am not holding my breath with regard to a response from your establishment. Your response to this problem is less than poor. It is no wonder that your subscriber base in SA is shrinking.
NB
Nande B's update06 Mar 2022, 11:20
Reviewer Update
My first complaint was lodged on 28 Feb, the 2nd complaint on 03 March and the 3rd one on 06 March. On each occassion I was promiced a response within 24 hrs from MultiChoice. I have been forced to stop my dbit order as a result of your actions and absolute no interest in resolving the issue. On 3 March your operator confirmed that BoxOffice would be removed/blocked from my service. Why, despite this undertaking, was this not done pending an explanation of the breach of security? I am not holding my breath with regard to a response from your establishment. Your response to this problem is less than poor. It is no wonder that your subscriber base in SA is shrinking.